Welcome to Flowers South Hackney. These Terms & Conditions govern your use of our website and services for online flower delivery in South Hackney and the surrounding areas. By placing an order with us, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase.
These terms apply to all customers making online purchases from South Hackney and the adjacent localities. They set out the basis upon which we accept and fulfil orders, process payments, handle cancellations and returns, and define our liability. We may update these Terms & Conditions from time to time; any changes will become effective immediately upon being posted on our website.
To order flowers for delivery in South Hackney or neighbouring areas, please follow the instructions on our website, selecting your desired products and providing accurate recipient and delivery information.
1. Product Selection: Browse our catalogue and add your chosen flower arrangements or products to your basket. Visuals on the website serve as a representation; actual products may vary due to seasonal availability and natural differences in flowers.
2. Personalisation and Add-Ons: Certain bouquets offer a personalised touch, such as cards or ribbons. Please ensure all custom messages and preferences are accurately entered during checkout.
3. Delivery Details: Input the full delivery address, postcode, recipient name, and desired delivery date. Incomplete or incorrect information may delay or prevent delivery. We deliver throughout South Hackney and adjacent areas, subject to delivery coverage at time of order.
4. Order Confirmation: After you place your order and complete payment, you will receive an order confirmation via the website. This confirmation acts as an acknowledgment but not acceptance of your order. Official acceptance occurs once we dispatch the order and send a dispatch notification.
5. Amendments: If you need to amend an order (e.g., change of address, delivery date, or message), please contact us as soon as possible. Amendments may not be possible if the order has already been processed or dispatched.
Flowers South Hackney accepts online payments through the methods displayed at checkout, such as credit and debit cards. All prices shown on our website are in GBP (£) and include VAT unless stated otherwise.
Payment Terms: Payment must be made in full at the time of ordering. We cannot process or dispatch any orders until full payment has been received and cleared by our payment provider.
Security: We utilise secure third-party payment gateways, and we do not store customer payment card details on our servers. Your payment information is processed according to industry standards for data security.
Declined or Unauthorised Payments: In the event of a declined payment, the order will not be processed. We reserve the right to refuse any order where fraudulent activity is suspected.
We provide delivery of flowers to addresses across South Hackney and select surrounding areas. It is the customer’s responsibility to supply accurate delivery information, including the recipient’s name, full address (including postcode), and preferred delivery date. Errors in delivery information may result in delays or failed deliveries.
Delivery Timeframes: We aim to deliver orders on the requested date. However, delivery timings may be subject to factors beyond our control, such as adverse weather or road conditions. Specific delivery time slots are not guaranteed unless expressly stated before checkout.
Unsuccessful Delivery: If no one is available to accept delivery, we will endeavour to leave the flowers in a safe place or with a neighbour, as per your instructions. If this is not possible, we may attempt redelivery. Additional charges may apply for repeated unsuccessful deliveries.
Delivery Restrictions: We only deliver to postcodes within our stated service area. Orders requesting delivery outside our service area may be cancelled and refunded.
If you need to cancel your order, please contact us immediately. Due to the perishable nature of flowers and the tailored assembly of bouquets, cancellations may only be accepted if the order has not already been prepared or dispatched.
1. Cancellation Window: Orders can generally be cancelled up to 24 hours before the scheduled delivery date, provided the order has not entered the preparation stage. For orders requested for same-day or next-day delivery, cancellations may not be possible after payment has been processed.
2. Refunds: If an order is cancelled successfully, a full refund will be issued using the original payment method. Refunds typically process within 5-10 working days, depending on your card provider.
3. Perishable Goods: Flowers are perishable products. Once an order is prepared, cancellations or refunds are generally not possible unless fault lies with us (see below).
4. Faulty or Damaged Goods: If you receive damaged or unsatisfactory flowers, please notify us with photographic evidence within 24 hours of delivery. We will, at our discretion, offer a replacement or refund in such cases, subject to verification.
5. Non-Delivery: If delivery does not occur due to our fault (e.g., delivery to incorrect address), a full refund or redelivery will be offered. No liability is accepted for deliveries prevented by circumstances outside our control (see Liability section).
All products are subject to availability. In the event that a particular flower type or arrangement is unavailable, we reserve the right to substitute with a similar product of equal or greater value while maintaining the style and character of the chosen arrangement. We will make reasonable efforts to notify you of significant substitutions.
Customers must ensure that all order details, including recipient information and delivery address, are accurate and complete. By placing an order, you confirm that you are authorised to use the provided payment method and are at least 18 years old. It is your responsibility to ensure any personalised messages do not contain inappropriate or offensive content.
Our liability for any claim in contract, tort, or otherwise arising out of or in connection with the provision of products, services, or these Terms & Conditions shall not exceed the price paid by the customer for the order concerned.
1. Exclusions: We shall not be liable for any loss of profits, revenue, goodwill or indirect, special, or consequential losses arising from your use of our service, to the fullest extent permitted by law.
2. Delays and Force Majeure: We are not responsible for delays or non-performance caused by events outside our reasonable control, such as extreme weather, public transport strikes, or other unforeseen circumstances.
3. Perishable Products: As flowers are natural and perishable, their lifespans may vary. Proper care can extend the life of your flowers; care instructions are provided upon delivery. We cannot accept liability for wilting or deterioration due to improper care or delayed receipt.
All content on our website, including text, images, and designs, is the intellectual property of Flowers South Hackney or our suppliers. Use or reproduction of this material is strictly prohibited without our express written consent.
Your privacy is important to us. Personal information provided during ordering is used strictly for processing and delivering your order and in accordance with our Privacy Policy. We do not share your personal data with third parties other than those necessary for delivery and payment processing.
These Terms & Conditions, and any disputes arising under or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. By placing an order, you submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all online customers ordering flower delivery from Flowers South Hackney, whether the delivery address is located within South Hackney or nearby neighbourhoods as specified on our website. We strive to provide reliable and prompt service to all local addresses within our delivery radius.
If you have any questions or concerns regarding these Terms & Conditions or your order, please get in touch using the contact form provided on our website. Your continued use of our services constitutes acceptance of these latest Terms & Conditions.
If any part of these Terms & Conditions is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. No failure or delay by Flowers South Hackney in exercising any rights shall constitute a waiver of that right.
Thank you for choosing Flowers South Hackney for your flower delivery needs in South Hackney and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hackney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hackney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
