At Flowers South Hackney, we proudly stand behind the quality and freshness of every bouquet and arrangement we deliver. As a trusted local florist serving both households and businesses in the South Hackney area, we ensure that our flowers arrive at your door in perfect condition and at the height of their beauty. Our fresh flowers guarantee means you can order with confidence for birthdays, weddings, sympathy tributes, or any occasion.
We take great care with every arrangement, but sometimes accidents happen. Should your flowers arrive damaged or not in the expected condition, please let us know as soon as possible on the day of delivery. We request that customers provide a clear photo of the flowers and their packaging to help us investigate and resolve the issue promptly. Our prompt damaged-on-arrival policy ensures that you receive the arrangement you envisioned and paid for.
Flowers South Hackney guarantees your flowers will remain fresh and vibrant for a minimum of five days from the time of delivery, provided they are cared for according to our recommendations. To maintain their longevity, trim stems, change water regularly, and keep arrangements away from direct sunlight and heat. If you notice your flowers have not met our five-day freshness window, reach out to us with a brief description and a photo. We want every recipient to fully enjoy their vibrant blooms.
Your satisfaction is our priority. Depending on the situation, we offer full or partial refunds, as well as replacement arrangements. If your flowers are damaged, wilted, or otherwise unsatisfactory on arrival, or if they do not last at least five days despite proper care, we invite you to contact us promptly for a swift resolution. We will review your request and provide the most suitable solution—whether that’s a replacement bouquet or a refund to your original payment method. Refunds typically process within 3-5 business days in accordance with your bank’s processing times.
We value feedback and strive to continuously improve our service. If you have a concern or complaint about your order or your experience with us, please contact our customer team using the details provided at the bottom of your order receipt. To help us assist you as efficiently as possible, please include your order number, a description of the issue, and any relevant photos. Each complaint is investigated fully by our customer care team, who will respond within two working days to resolve your issue to your satisfaction.
As your local South Hackney florist, we are passionate about delivering only the freshest flowers and the highest standards of service. We cherish our reputation within the community and are grateful to be the florists households and businesses trust for reliable, quality floral arrangements. Thank you for choosing Flowers South Hackney – your satisfaction inspires everything we do.
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